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Assistant
Operant Solutions

Connect with your community in real-time. We provide a unified inbox and AI chat interface that helps local governments automate support, route requests, and serve residents better.

Smarter
insights for
faster decisions

Instant Answers

Resolve resident questions about trash, utilities, and events instantly, 24/7.

Community First

Engage citizens in their preferred language with accurate, sourced information.

Staff Efficiency

Deflect repetitive queries so your team can focus on complex resident needs.

Empower your residents

The chat platform brings city services directly to the residents where they are. Answer queries, process permits, and collect feedback through one simple, accessible interface.

Grounded in your sources

Answers are cited from your official documents and websites.

Help center

Allow citizens to directly access services

Always on brand

Your font, colors, logo, and branding

FAQ

Security is paramount. We are purpose-built for government, adhering to strict data privacy standards and accessibility guidelines (WCAG 2.1) to ensure equal access for all residents.
Extremely accurate. The bot answers solely based on your official documents and website content, providing citations for every claim so residents can verify the source.
Yes. For requests like permit applications or 311 reporting, the bot can guide residents through the process or seamlessly route them to the appropriate department staff.
Absolutely. The chat interface supports over 50 languages, allowing residents to communicate in their native language while your staff sees everything in English.
If the AI lacks high confidence or the resident requests a human, the conversation is smoothly handed off to your support team's inbox with full context.
It's as simple as adding a snippet of code to your existing website. We integrate with major government CMS platforms like Granicus, CivicPlus, and standard web builders.
Yes, you can customize the chat widget's colors, logo, and greeting to match your agency's brand, ensuring a consistent and trusted experience for your community.
Implementation is rapid. We ingest your public portal and documents in days, allowing you to launch a knowledgeable citizen assistant in less than a week.
Yes, the chat interface is fully responsive and optimized for all devices, ensuring residents can access support from their smartphones, tablets, or desktops.
We provide detailed dashboards showing top resident concerns, resolution rates, and conversation trends, helping you make data-driven decisions for your community.

Book an intro

Speak with our team to explore the use cases and benefits of our AI-native platform.

  • Get a walkthrough of the platform tailored to your needs and goals
  • Discover how public sector teams get the best of automation with Operant
  • Deep dive into any questions you may have
  • Learn about our enterprise security and deployment options