Cookie Policy

This Cookie Policy explains how Operant Solutions LLC (“Operant,” “we,” “us,” or “our”) uses cookies and similar technologies when you access or use our websites, applications, and services.

This Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit a website. Cookies allow websites to recognize your device, remember preferences, and support functionality such as authentication and security.

2. Scope of This Policy

This Cookie Policy applies to all products and services operated by Operant Solutions LLC, including:

Operant – login-only web application
Operant Transcription – login-only transcription web application
Operant Assistant
- Public-facing embedded chat widget
- Login-only administrative dashboard

3. Types of Cookies We Use

We use the following categories of cookies:

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Services and cannot be disabled. They are used to:

Maintain user sessions and authentication
Enable security features
Support load balancing and infrastructure stability

Because these cookies are required for the Services to function, they do not require user consent under applicable cookie laws.

3.2 Analytics Cookies

We use analytics cookies to understand how users interact with our Services and to improve performance and usability. These cookies may collect information such as:

Pages visited
Interaction events
Session duration
Device and browser characteristics

Analytics data is collected using PostHog.

3.3 Preference Cookies

Preference cookies allow our Services to remember user settings, such as display preferences or configuration choices, where applicable.

4. Embedded Widgets and Cookies

The Operant Assistant embedded chat widget does not set cookies until a user actively interacts with the widget (for example, by starting a conversation). No cookies are placed merely by loading a page containing the widget.

For users located in the European Union and the United Kingdom, we implement a cookie consent mechanism in accordance with applicable cookie laws.

Non-essential cookies, including analytics and preference cookies, are set only after consent is provided.
Users may withdraw or modify their consent at any time through the consent interface or browser settings.

Users outside the EU and UK may receive cookies as described in this Policy without a consent prompt, where permitted by law.

6. Cookies We Do Not Use

We do not use:

Advertising or marketing cookies
Cross-site tracking cookies
Third-party ad network cookies

We do not sell or rent cookie-derived data.

7. Managing Cookies

You may control or delete cookies through your browser settings. Please note that disabling certain cookies may impact the functionality or availability of the Services.

Instructions for managing cookies can typically be found in your browser’s help documentation.

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

9. Contact Us

If you have questions about this Cookie Policy or our use of cookies, contact us at:

Operant Solutions LLC
184 Settlement Ln
Rockwall, Texas 75032
privacy@operantsolutions.com