Accurate AI transcription
for the public sector
Ensure every public interaction is accurately documented and preserved.
Transcription by the Numbers
99%
Accuracy on multi-speaker audio
180+
Languages and dialects supported
<5ms
Latency for real-time transcription
Chat hands-free
Record, summarize, and transcribe your meetings
Original audio, preserved in context
Cited answers with context
Translations
Break down language barriers
with translations to over 180+
languages and dialects, making
your transcriptions accessible.
AI isn't a feature-
It's the foundation.
See how we stack up against traditional transcription services and other AI providers.
| Operant Solutions | Status Quo | |
|---|---|---|
| Call transcription | AI transcribes calls automatically in real time or post-call with speaker separation and timestamps | Agents manually summarize calls or rely on delayed, low-accuracy batch transcriptions |
| Issue identification | AI detects and labels issues mentioned in the call without manual tagging | Agents select issue types manually during or after the call |
| Multi-issue detection | AI identifies when multiple issues are mentioned in a single call and tracks each separately | Only the primary issue is logged, secondary issues are often lost |
| Search and recall | Users can query past calls in natural language and retrieve relevant transcript excerpts instantly | Users search by call ID, date, or category and manually review recordings |
| Just-in-time insight | AI answers operational questions directly from transcripts and cites exact moments in calls | Supervisors export data or listen to recordings to answer questions |
| Quality assurance | AI flags calls with repetition, confusion, or extended back-and-forth automatically | QA teams manually sample calls and score them after the fact |
| Misclassification detection | AI detects when the spoken issue does not match the logged service category | Misclassification is discovered only after downstream errors occur |
Call transcription
AI transcribes calls automatically in real time or post-call with speaker separation and timestamps
Issue identification
AI detects and labels issues mentioned in the call without manual tagging
Multi-issue detection
AI identifies when multiple issues are mentioned in a single call and tracks each separately
Search and recall
Users can query past calls in natural language and retrieve relevant transcript excerpts instantly
Just-in-time insight
AI answers operational questions directly from transcripts and cites exact moments in calls
Quality assurance
AI flags calls with repetition, confusion, or extended back-and-forth automatically
Misclassification detection
AI detects when the spoken issue does not match the logged service category
Enterprise-Grade Security
Robust, industry-standard protection with zero model training on your data.
Meeting notes
Record, summarize, and transcribe all your online and offline meetings.
Speech recognition
Trained to understand emergency calls, permits, inspections, and public records.
24/7 Customer Support
White glove support to resolve issues and maximize your app experience.
Enterprise partnership services
Driving AI adoption together
AI is revolutionizing work in real time. Our partnership-led
approach
helps your organization become truly AI-first.
Dedicated deployment lead
Complete implementation support
Tailored onboarding
Priority support
AI strategy and consulting
Change management model
Community, events, and resources
Book an intro